A clean restroom isn’t always the first thing we think will have a huge impact on our organization. Sure, we need to stock supplies and keep the area clean (obviously)… but what if we don’t do enough?
Although having a clean restroom may not generate revenue for you directly, a dirty restroom may push people away from your organization. Here’s what best-selling author, Seth Godin, has to say about bathrooms. (Posted originally as “Clean bathrooms”, by Seth Godin. Emphasis mine.)
“The facilities at DisneyWorld are clean. It’s not a profit center, of course. They don’t make them clean because they’re going to charge you to use them. They make them clean because if they didn’t, you’d have a reason not to come.
It turns out that just about everything we do involves cleaning the bathrooms. Creating an environment where care and trust are expressed. If you take a lot of time to ask, “how will this pay off,” you’re probably asking the wrong question. When you are trusted because you care, it’s quite likely the revenue will take care of itself.”
Are you showing your patrons, clients, visitors (or staff) that you care?
It turns out that just about everything we do involves cleaning the bathrooms. Creating an environment where care and trust are expressed.